Nathan joined FBS in 2021 with a strong background and passion for helping MLS organizations succeed. With a deep understanding of MLS challenges, he’s committed to finding effective solutions. Leading the best team in the industry, Nathan provides personalized support and helps MLS customers plan their future roadmaps. He ensures every MLS partner has what they need to thrive in a dynamic industry. Nathan strives to make FBS a trusted partner for MLSs nationwide, bringing enthusiasm and dedication to every challenge.

Conversions
Education
Success

Melissa is a North Dakota native who joined FBS in 2006 as its lead trainer. Since then, she has become the Senior Customer Onboarding Manager for the Customer Success team. She works primarily with MLS admin staff, overseeing the onboarding process for new Flexmls customers.

Kari returned to FBS in January 2019 to serve as a Senior Configuration Specialist. She works closely with new and existing customers to configure their instances of Flexmls in a way that meets their needs. Kari manages some of the most complex and multi-faceted Flexmls configurations, participates in many varied company projects, and provides expertise across teams. Originally from Iowa, she moved to Fargo, ND as a young adult, where she married and raised three daughters. She and her husband sold their home in 2020 and now travel the country in their motorhome. They return to the Fargo area every summer to spend time with family and friends before hitting the road again each fall.

Rhea is a Senior Configuration Specialist and has been a proud member of the Customer Success team since July 2019. Her journey began in South Bend, Indiana and has taken her to many places, ultimately leading her to Boise, Idaho. In her role, Rhea is fortunate to work closely with both new and existing customers, configuring Flexmls software to perfectly fit their needs. She thrives on tackling complex projects, enhancing system efficiency by improving data integrity, and aligning with industry standards. Behind the scenes, she collaborates with internal teams to identify areas for improvement and works with others to create custom functionalities. On a personal note, Rhea is the kind of person who wakes up chipper and ready to take on the day. She loves meeting new people, making lasting connections, and learning from different perspectives. As a first-generation student, she is humbled by all the opportunities that have led her here.

Amanda is a dedicated Configuration Specialist at FBS. Originally from Northern California, she made a significant move to North Dakota and joined the FBS team in 2021. In her role, she plays a crucial part in customizing the Flexmls system to meet the unique needs of new customers while maintaining RESO data standards. Amanda works closely with MLS staff to ensure that every configuration is tailored to optimize user experience and efficiency, leveraging her expertise to deliver top-notch solutions for each MLS.

Kerry is a Minnesota native who joined the FBS team in February 2024 as a Customer Onboarding Coordinator. Having lived most of her life in the Fargo, ND area, Kerry sold her home and hit the road in 2022 to explore North America in an RV. She continues to live the nomadic life with her dog Nara. At FBS, Kerry works primarily with MLS admin staff to oversee the onboarding process for new Flexmls customers.

Josh joined FBS in 2013 as a member of the Customer Success team, where he enjoys leading the Flexmls training team. Over the past 15 years, he has lived in Montana, Mississippi, Louisiana, Washington, D.C., North Dakota, Texas, and Virginia. Although he was born and raised in Montana, Josh considers himself an honorary southerner and enjoys attending anvil shoots, crawfish boils, and using the word “y’all” with impunity.

Amy joined the Customer Success team with FBS in 2019 as a Trainer. She enjoys sharing knowledge, tips, and training expertise with new and seasoned Flexmls users via webinars and in-person training. In her off hours, she is a hockey and dog mom, and kid taxi. She is a native Nodaker.

Anne joined FBS early 2020 as a member of the Customer Success team. She previously served as an MLS Director for several years in Southern California, where she currently resides. Anne enjoys training agents so they can be more efficient and comfortable working within Flexmls. Outside of work, she is a movie lover and science geek who loves to travel, read murder mysteries, and play games of all kinds.

Becky builds and maintains the Guided Help solutions using WalkMe. She came to FBS in 2020 with experience building WalkMe solutions, and she jumped in to support the Customer Success team by offering customized and general membership onscreen help and guidance in Flexmls. In 2023, Becky brought Guided Help to our native iOS and Android Flexmls For Real Estate Pros apps. Becky continues to expand solutions to include behind-the-scenes support that helps drive user adoption without unnecessarily stopping the Flexmls member.

Ariadne joined FBS in 2022 as a Documentation Specialist on the Customer Success team. She creates content for the Flexmls Help, Flexmls Administrator Help, Flexmls Contextual Help, and new feature announcements. A true grammar nerd, she is a strong proponent of the serial comma. Outside of work, Ariadne enjoys creating music, spending quality time with her family, and eating her way through Austin, Texas, where she is currently located.

Eric joined FBS in 2024 and is happy to be a member of the Customer Success team. He has a Bachelor of Science in Computer Science and has also taught Middle School and High School math for three years. In 2014, Eric entered the real estate industry as an office admin for Real Estate One’s Dexter, Ann Arbor, and Ypsilanti offices. In 2020, he became the MLS Manager for the Ann Arbor Area Board of REALTORS®, where he worked closely with FBS for Ann Arbor’s conversion to Flexmls in 2023. With ten years of industry experience, Eric is excited to bring his skills to FBS and is looking forward to working with you.

Kristy is a Wyoming Native and Customer Success Manager with FBS. In her former life, she was a REALTOR Association Executive for over twenty years, using Flexmls extensively throughout that time. She spent the last few years as a REALTOR Specialist with the Growthzone AMS Support Team. Kristy is excited to use all of these skills in her new role at FBS to help AEs and MLS staff successfully provide the necessary tools and knowledge to their agents, helping them utilize Flexmls to its fullest advantage. In her free time, Kristy loves to spend quality time with her family, especially her first granddaughter! She and her husband also enjoy taking weekend motorcycle rides to experience the beautiful Wyoming and South Dakota landscapes.

Rob Gertz started with FBS in 2017 as a member of the Support team, where he gained a deep knowledge of the Flexmls system. In 2022, he assumed the role of Customer Success Coordinator, where his primary focus is maintaining communication with MLS administrators and working on special projects for customers. Born and raised in West Fargo, ND, he strives to live up to just about every midwestern stereotype there is.