Expertise & Support
Decades of MLS Expertise. Support Focused on Your Success.
For more than four decades, FBS has focused exclusively on MLS technology. No distractions. No other industries. That singular focus means every person on our team — from implementation specialists to support staff to product developers — spends their career understanding the unique challenges, workflows, and relationships that define MLS organizations. When you work with FBS, you’re working with people who already speak your language.
Support at Scale
At FBS, Support isn’t a Department.
It’s a Company-Wide Commitment.
Email, chat, or phone — you and your subscribers can connect in the way that works best for you.
Average chats from problem to resolution
Customer satisfaction (CSAT) score
Calls answered in under a minute
Emails responded to in 1 hour or less
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I plan to recommend the help line to other agents I know who struggle to understand all the features Flexmls offers. I know they will be in good hands.
Taylora Gary · LoKation
Onboarding
A Conversion Experience
Built on Partnership
Transitioning to a new MLS platform is a significant commitment, and our Customer Onboarding team takes that seriously. With so many successful transitions and a structured process built from decades of real-world experience, we work shoulder-to-shoulder with your team — from initial setup and rules review, all the way through moving your listing data to Flexmls.
Your MLS history stays intact. Your subscribers transition confidently. And when you go live, the partnership continues — because our team stays with you long after launch day.
Whatever your market hands us, we’ll make it a success.
Ongoing Enablement
Help That Meets Subscribers
Where They Work
From Quick Tip Videos to detailed recorded trainings and live webinars, our Academy provides all the resources MLS administrators and their subscribers need to work faster, complete tasks more easily, and feel confident using Flexmls every day.
Guided Help
In-App Tips that Meet You Where You Are
Sometimes the best answer is the one that shows up right when you need it. Flexmls includes built-in guided help and on-screen prompts that walk you through a workflow step by step. No need to stop what you’re doing, search for an answer, or pick up the phone. The guidance you need is already there, right inside the platform.
Flexmls Academy
Training that Grows Your Skills
For those who want to build their skills, the Flexmls Academy is always open. From Quick Tip videos to recorded trainings and live webinars, there’s a resource for every learning style, whether a new subscriber learning the system or a seasoned veteran discovering a feature that hasn’t been tried yet, the Academy can help you grow your skills.
Flexmls Help
Written Instructions to Help You Succeed
The Flexmls Help Center is a fully searchable resource available anytime — day or night. If you’re looking for written instructions on how to do something in the system, the Help Center puts the right information at your fingertips without waiting for a response.
MÁS by FBS
MÁS: Expert MLS Marketing Add-on Services
For MLSs that want help telling their story, MÁS extends our expertise into your subscriber-facing marketing.
MÁS by FBS provides MLSs with professional, MLS-focused marketing add-on services to enhance communication and branding without adding internal staff. From brand refreshes and custom content writing to automated webinars and subscriber communications, MÁS meets the needs of MLSs to help them effectively engage their audience.
Brand Refreshes
MÁS offers professional, MLS-focused design work that keeps your brand current and consistent.
Custom Content Writing
We'll create MLS-specific copy for emails, newsletters, announcements, and subscriber communications.
Automated Subscriber Communications
We'll help streamline outreach so your team can focus on what matters most.
Webinars & Training Events
MÁS provides turnkey webinar production to keep your subscribers engaged and informed.
Development
Research-Driven MLS Expertise
Every feature in Flexmls starts with a simple question: How do real estate professionals actually work? Our dedicated User Research team has spent the last six years finding out, having completed more than 270 projects with over 16,000 agents, brokers, and MLS staff.
The result is a platform shaped by real conversations, real workflows, and real feedback — not assumptions. That same curiosity powers the FBS Summit, where MLS leaders help shape what comes next. For 25 years, the annual FBS Summit has brought our client community together to learn, collaborate, and make sure their voices drive the next phase.
Over 6 Years of Dedicated User Research
The FBS Summit brings our community together to learn, collaborate, and shape what comes next.
Want to See How it All Works?
Talk with our sales team and see how Flexmls helps your subscribers work more productively every day.
